Data Privacy Policy
Your privacy is important to us at Elm Crest Studio
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you share willingly. This includes your name, business name, email address, phone number, delivery addresses, and particular requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather additional business data such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a service that fits your business needs.
Our site automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Elm Crest Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and employ suitable technical and organizational safeguards to guard it. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Only personnel with a legitimate need to access the data to deliver services are granted access.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to address emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, rectify, erase, or limit the processing of your personal information.
To exercise these rights, contact us using the information provided at the policy's end. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment records: seven years for tax and accounting purposes
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insights into how visitors use our site. Cookies help us remember preferences and assess site performance.
You can adjust cookie settings in your browser. However, disabling certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy applies only to Elm Crest Studio and our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Elm Crest Studio Privacy Team
43 Bedford Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.